Consumer have a right to cancel as follows (consumer defined as any individual conducting a legal transaction in any capacity other than as a self-employed or other business professional):
A. Information regarding cancellation
Your right to cancel
You are legally entitled to cancel this contract within 14 days.
You do not need to provide any reasons for cancellation.
The 14 days commence when you or a third party known to you take receipt of the last item.
To exercise this right, you must expressly notify us of your decision
to cancel the contract (e.g. in writing by post, by fax or email).
You can reach us at this address: UniMerch Merchandising GmbH,
Ringstraße 4 - 6, 82223 Eichenau, Tel.: 00 49 8141 36 98 0,
Fax: 00 49 8141 36 98 31, E-Mail: firstname.lastname@example.org.
You may use the Returns Form attached for this purpose if you wish.
You are deemed to have acted within the 14 day period as long as the notification
of your intention to cancel is despatched within this period.
If you choose to cancel this contract then we are obliged to refund any payments
you have made to us including delivery costs (excluding any additional costs resulting
from your choice of a delivery method other than the cheapest standard method we offer)
promptly and within a maximum of 14 days from the day we receive your
notification of cancellation. We will refund you using the same payment method
you used for the original transaction unless we have expressly agreed with you
otherwise. You will not under any circumstances be charged any fees for this
refund. We are entitled to refuse to make this refund until we have received
the returned goods, or until you have provided proof of despatch, whichever is
It is your responsibility to return or otherwise surrender the goods
to us without delay and at the latest within 14 days from the day you
notify us of cancellation of the contract. You are deemed to have acted within
the 14 day period as long as the goods are despatched within this period.
You will bear the direct costs associated with return of the goods.
You will not be responsible for any eventual reduction in value of
the goods arising purely from handling necessary to determine their
peculiar qualities, construction and functionality.
Exemptions to and forfeits of your right to cancel
Your right to cancel is immediately forfeited in the case of contracts
for the delivery of sound and video recordings or computer software in
sealed packaging where the seal has been removed following delivery.
1. Please ensure not to damage or otherwise pollute the
products. Please return the products wherever possible in their original
packaging together with any accessories and other packaging components. Please
use protective packaging where necessary. If you are no longer in possession of
the original packaging, please ensure any packaging used provides adequate
protection from damages in Transit.
2. Please ensure where possible that the goods are returned to us with carriage prepaid.
3. Please note that clauses 1 and 2 above are not preconditions to the effective
exercise of your right to cancel.
B. Cancellation form
Should you wish to cancel the contract,
please complete this form and return it to us.
Ringstraße 4 - 6
Fax: 00 49 8141 36 98 31